The level of communication in an institution will tell something about their culture and can affect the brand. Besides, effective exchange of information determines the kind of results at work. For this reason, any company sensitive about its brand or their success in the market place should invest in workplace communication training. They should also come up with clear policies about exchange of information within the organization and give guideline to all employees.
One of the most important aspects of any communication training in the workplace is email etiquette. Most companies have email addresses for their employees used to make their work easier within the organization. Staff members use such email account to pass important messages within or outside the organization that enable smooth running of business in the firm. However, if not properly used they could cause confusion and risk safety of information.
All emails whether to employees or clients should be written professionally. Workers need to use professional language and make sure the information communicated is clear. Write clear subjects that are relevant to the professional receiving this message. Such emails will receive relevant response from the recipient. Otherwise, one can get distracted by wrong emails or improper language used in an email thus affecting their productivity at work.
It is also polite for employees to include full official contact details and company logo in their signature. This enables to recipient contact the sender easily in case clarification is required. It also gives the company an opportunity to reinforce its brand especially where sending emails to external parties is involved.
When communicating to the public or issuing press statements, the company should appoint a specific person to do so. Many firms prefer setting up a corporate affairs department to handle such tasks. This is very important in maintaining the image of the firm. Not every staff should be allowed to speak for the company as this will create confusion as well as convey inaccurate information especially from miss-informed employees.
Another commonly misused tool of communication at workplace is the telephone. It is not surprising for employees to lack proper telephone etiquette. Unfortunately, this is very annoying especially to customers and can work against the popularity of the firm. Some people leaving their telephones unattended to with no one to pick the incoming calls. Others simply ignore calls and continue with their business as usual.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
During work, face to face interactions should be maintained at professional standards. Every employer ought to use respectful language when addressing their colleagues. There should be a comprehensive employee code of conduct given to new workers. They should understand implications of not adhering to such as part of their contract with the organization.
One of the most important aspects of any communication training in the workplace is email etiquette. Most companies have email addresses for their employees used to make their work easier within the organization. Staff members use such email account to pass important messages within or outside the organization that enable smooth running of business in the firm. However, if not properly used they could cause confusion and risk safety of information.
All emails whether to employees or clients should be written professionally. Workers need to use professional language and make sure the information communicated is clear. Write clear subjects that are relevant to the professional receiving this message. Such emails will receive relevant response from the recipient. Otherwise, one can get distracted by wrong emails or improper language used in an email thus affecting their productivity at work.
It is also polite for employees to include full official contact details and company logo in their signature. This enables to recipient contact the sender easily in case clarification is required. It also gives the company an opportunity to reinforce its brand especially where sending emails to external parties is involved.
When communicating to the public or issuing press statements, the company should appoint a specific person to do so. Many firms prefer setting up a corporate affairs department to handle such tasks. This is very important in maintaining the image of the firm. Not every staff should be allowed to speak for the company as this will create confusion as well as convey inaccurate information especially from miss-informed employees.
Another commonly misused tool of communication at workplace is the telephone. It is not surprising for employees to lack proper telephone etiquette. Unfortunately, this is very annoying especially to customers and can work against the popularity of the firm. Some people leaving their telephones unattended to with no one to pick the incoming calls. Others simply ignore calls and continue with their business as usual.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
During work, face to face interactions should be maintained at professional standards. Every employer ought to use respectful language when addressing their colleagues. There should be a comprehensive employee code of conduct given to new workers. They should understand implications of not adhering to such as part of their contract with the organization.
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